Skip to content
DAS|Inc – Developer of DAS Trader suite of products
Menu
  • Subscribe
  • About Us
  • Services
  • Products
  • Contact
  • Support

Technical Issues

14
  • How do I Solve a Resolution Problem?
  • ‘Platform Not Support’ error message
  • ‘No More Order Server to Connect’ error message
  • ‘Lost Connection to Order Server’ error message
  • “Cannot Connect to Order Server” or “Both Pings Failed”
  • Mail.dat not found error message
  • ‘Open File Error!’ error message
  • How do I run the DAS program on a Mac computer?
  • Unable to save your platform desktop
  • The program window disappears but the program is still running
  • Network Latency
  • “Lost Connection to Quote Server” error message
  • Why am I unable to run DAS Trader Pro in my work environment?
  • What do I need to do if I need DAS Support to do a remote session on my computer?

Platform Questions

39
  • How do I View the Pivot Point Indicator on the Chart?
  • How to Read the Nasdaq’s Imbalance Data on the Montage Window
  • How do I view the VWAP (Volume Weighted Average Price) on the Montage Window, Market Viewer Window and Chart?
  • How do I increase the maximum number of trend lines?
  • Calculating Unrealized Profit and Loss (PnL)
  • New Configure Window
  • Supported Functions by DAS Broker Network, IBKR and TD Ameritrade
  • Short Locate
  • What is Direct Access Trading vs Direct Routing
  • How do I place a Good Till Date Order (GTD) order?
  • Market Designator
  • How do I Open Multiple Trades, Orders and Positions Windows?
  • How do I Add an Alert Directly Through the Chart window?
  • Market Data Replay
  • TradeSignal – Advanced Scanner Tool
  • How do I view the RVOL (Relative Volume) on the Montage Window and Market Viewer Window?
  • Why doesn’t the Level 2, Chart, and Time-Sales data match?
  • Why does the chart study line have a dashed/dotted line on it?
  • How do I save trendlines and have them reflect on other charts (Global Trendlines)?
  • How do I add new routes to my montage window?
  • How do I find my Account Report?
  • How do I export data into an access database or a text file?
  • How do I set up an alert?
  • How do I use a Predefined/Basket Order?
  • What are the Time and Sales Window’s Flag Symbol Definitions?
  • How do I use the DAS Scanner?
  • How do I set up a default desktop?
  • How do I link the Montage window to other windows?
  • How do I Duplicate a Window?
  • How do I add rows to Watchlist (Market Viewer)?
  • Can I hide my account number?
  • How do I directly place and modify the open order through Chart Window?
  • Can I zoom in on specific areas of the chart?
  • Why is the same study/indicator sometimes different between a 1-minute chart, 2-minutes chart, 5-minute chart, etc.?
  • How can I lock the Montage window?
  • How do I use hotkeys?
  • Can I add Hotkey Buttons to my Montage Window?
  • Is there a hotkey to launch a webpage for a selected stock?
  • Running DAS Trader Pro on Mac, Chromebook or Linux

General Questions

20
  • How are Non-Professional/Professional Subscriber Defined?
  • How do I subscribe to DAS Pro?
  • How do I use the DAS Platform?
  • How do I update to the latest release version?
  • How do I backup the platform settings?
  • When does the subscription start?
  • How do I use DAS Trader on my mobile device?
  • Can I extend my 2-week free trial?
  • How do I cancel the subscription?
  • Can I request a refund for unused days?
  • Hardware requirements
  • How do I send a feature request?
  • Where do I find the Release Notes?
  • Why can’t I sign my exchange agreements?
  • Can I change my Logon ID?
  • I’ve paid through PayPal but haven’t received my User ID and Password yet
  • What is Level 1, Level 2 and Level 3?
  • What Market Data is available during the 14-Day trial?
  • How can I learn more about using the DAS platform?
  • Can I swap the Options feed or OTC feed for ARCA book?

Trading Questions

21
  • Why is my position showing a different average cost on the DAS platform than the prior day’s average price?
  • My account is showing my position as short and long in the same symbol. How do I get this corrected on my DAS platform?
  • How do I Check the Required BP (Buying Power) for an Order?
  • Equalized Equity Risk per Trade
  • How do I trade stocks on the Toronto Exchange (TSX)?
  • How do I trade Options?
  • How do I trade Futures?
  • How do I trade Forex?
  • How do I choose the correct account to trade?
  • Not Enough Buying Power
  • “Security Not Shortable”
  • SSR rejection message
  • How do I reset the Buying Power and Equity for a paper training account?
  • What are the differences between direct routing and smart routing?
  • Why was my order rejected?
  • What is “3 Roundtrip Control”?
  • Risk Control
  • Limit Order, Market Order, and Stop Orders
  • Imbalance Data
  • Fundamental Data
  • Trading Settings Control

Login Issues

8
  • What is my username and password?
  • ‘Wrong Trader’ error message
  • ‘Wrong Password’ error message
  • ‘Repeat User’ error message
  • ‘Unauthorized Logon!’ error message
  • ‘User Doesn’t Exist ID” error message
  • How do I reset my password?
  • I’m having problems logging into iDASTRADER and DASTRADER Android

DAS-IB Questions

9
  • Supported Functions by DAS Broker Network, IBKR and TD Ameritrade
  • How do I link my IB account to DAS?
  • In Step 2, How do I upload the IB authorization form?
  • In Step 2, Error: The request was aborted: Could not create SSL/TLS secure channel.
  • Do you have to login to both Interactive Brokers and DAS?
  • Why is the Buying Power and Equity not matching the amount showed on IB, and how do I update it?
  • How do I close invalid orders and positions?
  • How do I convert funds to another currency?
  • I am linked to Interactive Brokers and a position I closed through them still shows in DAS, what do I do?

Download Links

5
  • Download DAS Trader Pro Layout Files
  • DAS Download Links
  • DAS User Guide and Manuals
  • Broker Downloads
  • Chart Studies & Indicators

Institutional Traders

2
  • If my company decides to use DAS Pro Suite, will we need to obtain our own data provider and connections to exchanges/ECN’s?
  • My company has decided to use DAS Pro Suite, on average how much setup time is required?

DAS-TD Ameritrade Questions

7
  • Will DAS Trader AMTD work for TD Hong Kong or Canada?
  • How to resolve “Too Late to Cancel orders” or partially fill orders which results in an order being in a stuck status on DAS from TD
  • TD Ameritrade Advanced Features Status
  • Supported Functions by DAS Broker Network, IBKR and TD Ameritrade
  • How do I Enable my TD Account for Direct Routing?
  • How to Link Multiple TD Accounts for Trading on DAS Trader AMTD
  • TD Ameritrade Account Authorization Process
  • Home
  • Technical Issues

Technical Issues

  • How do I Solve a Resolution Problem?
  • ‘Platform Not Support’ error message
  • ‘No More Order Server to Connect’ error message
  • ‘Lost Connection to Order Server’ error message
  • “Cannot Connect to Order Server” or “Both Pings Failed”
  • Mail.dat not found error message
  • ‘Open File Error!’ error message
  • How do I run the DAS program on a Mac computer?
  • Unable to save your platform desktop
  • The program window disappears but the program is still running
  • Network Latency
  • “Lost Connection to Quote Server” error message
  • Why am I unable to run DAS Trader Pro in my work environment?
  • What do I need to do if I need DAS Support to do a remote session on my computer?
Login Issues
  • What is my username and password?
  • ‘Wrong Trader’ error message
  • ‘Wrong Password’ error message
  • ‘Repeat User’ error message
  • ‘Unauthorized Logon!’ error message
  • ‘User Doesn’t Exist ID” error message
  • How do I reset my password?
  • I’m having problems logging into iDASTRADER and DASTRADER Android

Stay in Touch

  • FB
  • TWTR
  • LNKD
  • YT
  • Insta

Join Our Mailing List

Company

  • Privacy Policy
  • Terms of Service
  • Press Releases
  • Blog
  • Newsletters
  • Release Notes

Copyright © 2003-2023 DAS Trader. All Rights Reserved.

Disclaimer of Warranty

DATA AND INFORMATION PROVIDED BY DASTRADER OR ANY OF ITS AFFILIATES, THEIR MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND CONTRACTORS (“DAS”) IS FOR INFORMATIONAL PURPOSES ONLY, AND IS PROVIDED BY DAS ON AN “AS IS” BASIS. DAS EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND A WARRANTY FOR NON-INFRINGEMENT, WITH RESPECT TO THE DATA AND INFORMATION. IN NO EVENT SHALL DAS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, TRADING LOSSES, INTERNET SECURITY BREACHES AND DAMAGES THAT MAY RESULT FROM THE USE OF THE DATA AND INFORMATION, ANY DELAY OR INTERRUPTION OF SERVICE, OR OMISSIONS OR INACCURACIES IN THE INFORMATION) WITH RESPECT TO THE DATA AND INFORMATION.

USER SHALL NOT, (I) INTERFERE WITH THE DAS SYSTEM BY USING VIRUSES OR ANY OTHER PROGRAMS OR TECHNOLOGY DESIGNED TO DISRUPT OR DAMAGE ANY SOFTWARE OR HARDWARE, (II) MODIFY, CREATE DERIVATIVE WORKS FROM, REVERSE ENGINEER, DECOMPILE OR DISASSEMBLE ANY TECHNOLOGY USED TO PROVIDE THE DAS SYSTEM, OR MAKE OR DISTRIBUTE ANY OTHER FORM OF, OR ANY DERIVATIVE WORK FROM THE SYSTEM, (III) USE ANY DEVICE OR PROCESS TO GAIN ACCESS TO PROPRIETARY INFORMATION RELATED TO THE DAS SYSTEM AND ITS SOFTWARE, (IV) ENGAGE IN ANY ACTIVITY THAT MATERIALLY INTERFERES WITH THE OPERATION OF THE TECHNOLOGY SERVICE. USER SHOULD NOT USE ANY TECHNOLOGY (NOT LIMITED TO VPN, PROXY, ETC.) KNOWN TO MASK OR HIDE COMPUTER INFORMATION AND IP ADDRESSES. USER AND AFFILIATES ARE AUTHORIZED TO USE EXCHANGE DATA. USER AND AFFILIATES MAY CREATE DERIVATIVE WORKS FROM THE EXCHANGE DATA. USER AND AFFILIATES MAY UTILIZE DERIVATIVE DATA AS NEEDED FOR TRADING PURPOSES.

FINALLY, THE USER, AS A CONDITION TO VIEWING THE DATA AND INFORMATION, EXPRESSLY WAIVES ANY CLAIM IT MAY HAVE AGAINST DAS, AND UNDERSTAND THEY ARE RESPONSIBLE FOR ANY SUBSCRIBER MARKET DATA COST AND ACCESS USAGE. PLEASE NOTE THAT ACCOUNTS WITH PREFIX ‘TR’ ARE DESIGNATED AS A TRAINING ACCOUNT. ALL TR ACCOUNT’S TRADES ARE IN SIMULATION FOR TRAINING PURPOSES ONLY. CERTAIN EXCHANGE MARKET DATA FEEDS ARE 15 MINUTES DELAYED AND IS CREATED AS “AS IS” BASIS. THESE ARE THE INDICES FOR TSX, CBOE & RUSSELL AND TSX LEVEL 1. ALL OTHER FEEDS ARE DELIVERED IN REAL-TIME. ANY UNAUTHORIZED USAGE OF MARKET DATA AND ACCESS WILL BE DEEMED AS THEFT OF SERVICE AND DAS RESERVES THE RIGHT TO COLLECT FEES WITH APPLICABLE FINES AND PENALTY.

TD Ameritrade Integration

Thank you for your interest in the DAS/TD Ameritrade integration! The beta testing of this integration began in July of 2020. Once beta testing is complete, the on-boarding and ‘go-live’ process will begin end of September 2020.

If you are interested in learning more about the DAS/TD Ameritrade integration once it is ready for the public, please fill out the form below. We will send an email when the integration is live.

Are you a first time user?

If so, sign-up for the 14-Day Trial here

Or

Subscribe now to a DAS Package

Subscribe

Subscribe

Please select one of the following:

Real-Time Simulator

For Interactive Brokers

Sign up for 14 Days Trial Demo
(First time user only).

Privacy Policy

The Direct Access Software web site permits users to obtain access to information about DAS and its products. In providing this access, DAS recognizes the principles of privacy of personal information.

  • Information about you is gathered in three ways when you use the DAS web site:
    • When you visit the DAS web site, our web server identifies the IP address of your computer.
    • By using programming scripts, we collect information about the type of browser, operating system and system configuration that you use.
    • In order to obtain access to portions of our web site (to download software, documents, files, view a demonstration, or to sign up for our mailing list) we may ask you to complete a registration form that identifies personal information about you or solicits your comments.

We refer to all of this information as “Personal Information.”

Use of personal information:

We use personal information to obtain information regarding web site usage so that we can tailor our website content to meet your needs. We also may use personal information in our marketing and sales efforts.

We do not share personal information with other non-affiliate companies.

Deletion and Correction of Personal Information.

  • By contacting Legal you can:
    • Find out the details of any personal information we hold about you.
    • Correct or update that personal information.
    • Request that we delete that personal information.

Safeguards

We value the information that you share with us, and consequently, your personal information is password-protected and its availability is limited to persons who have a need to know.

Release Notes