What do I need to do if I need DAS Support to do a remote session on my computer?

We may suggest screen sharing in very rare situations in which your issue cannot be resolved through descriptions, error messages or screenshots, to see the issues on your system in real-time. We use one of the following two technologies: Screenconnect or TeamViewer. For TeamViewer, we will simply ask for the 9 digit ID and 4 digit password from your session to connect. If you don’t have TeamViewer, we can do screen sharing in our Live-chat session via ScreenConnect.

The ScreenConnect remote tool is often blocked by Java, so you may need to uninstall it. To uninstall Java, first click the Start button>Control Panel>Programs Features>Java (list)>Uninstall. You may need to restart the browser after the uninstalling.

  1. Once Java is removed, we will provide you with the following link to http://remoteconnect.dastrader.com:8040 in which you simply have to click to start.
  2. Join session. Note: You will be prompted to download the Guest executable. You will need to run it. Once it is completed, we will be able to access your computer remotely to share your desktop. Once we are complete with our support to you and the session is closed, we will no longer have access to your desktop. ***During the support, please close all windows and files containing confidential information.***

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