This is a common occurrence with the TD routing engine on partially filled orders or orders taking a longer time to return an acknowledgement back. Unfortunately, this is not an issue with the DAS platform and there is no avoiding it for any environment using the TD routing engine to receive account holder’s orders. The issue is related to an internal issue to TD, regardless of which interface sends the orders. We did manage to provide a work-around when such an incident happens on the DAS Trader AMTD instance by adding a special feature that forces the TD API to return a response on the fill, allowing our users to remove the order from DAS. Our system will also synchronize your position between DAS and TD.
You simply need to right-mouse click on the “stuck” order in the Order window on DAS and select “Refresh Event From TD.”
See screenshot below:
Please note that the TD API may possibly de-sync from our system due to internet issues. You should always verify your holdings on the TD website when you trade away from their platform to ensure the positions are accurately reflected in both places.
Thank you for your interest in the DAS/TD Ameritrade integration! The beta testing of this integration began in July of 2020. Once beta testing is complete, the on-boarding and ‘go-live’ process will begin end of September 2020.
If you are interested in learning more about the DAS/TD Ameritrade integration once it is ready for the public, please fill out the form below. We will send an email when the integration is live.
DATA AND INFORMATION PROVIDED BY DASTRADER OR ANY OF ITS AFFILIATES, THEIR MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND CONTRACTORS (“DAS”) IS FOR INFORMATIONAL PURPOSES ONLY, AND IS PROVIDED BY DAS ON AN “AS IS” BASIS. DAS EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND A WARRANTY FOR NON-INFRINGEMENT, WITH RESPECT TO THE DATA AND INFORMATION. IN NO EVENT SHALL DAS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, TRADING LOSSES, INTERNET SECURITY BREACHES AND DAMAGES THAT MAY RESULT FROM THE USE OF THE DATA AND INFORMATION, ANY DELAY OR INTERRUPTION OF SERVICE, OR OMISSIONS OR INACCURACIES IN THE INFORMATION) WITH RESPECT TO THE DATA AND INFORMATION.
USER SHALL NOT, (I) INTERFERE WITH THE DAS SYSTEM BY USING VIRUSES OR ANY OTHER PROGRAMS OR TECHNOLOGY DESIGNED TO DISRUPT OR DAMAGE ANY SOFTWARE OR HARDWARE, (II) MODIFY, CREATE DERIVATIVE WORKS FROM, REVERSE ENGINEER, DECOMPILE OR DISASSEMBLE ANY TECHNOLOGY USED TO PROVIDE THE DAS SYSTEM, OR MAKE OR DISTRIBUTE ANY OTHER FORM OF, OR ANY DERIVATIVE WORK FROM THE SYSTEM, (III) USE ANY DEVICE OR PROCESS TO GAIN ACCESS TO PROPRIETARY INFORMATION RELATED TO THE DAS SYSTEM AND ITS SOFTWARE, (IV) ENGAGE IN ANY ACTIVITY THAT MATERIALLY INTERFERES WITH THE OPERATION OF THE TECHNOLOGY SERVICE. USER SHOULD NOT USE ANY TECHNOLOGY (NOT LIMITED TO VPN, PROXY, ETC.) KNOWN TO MASK OR HIDE COMPUTER INFORMATION AND IP ADDRESSES. USER AND AFFILIATES ARE AUTHORIZED TO USE EXCHANGE DATA. USER AND AFFILIATES MAY CREATE DERIVATIVE WORKS FROM THE EXCHANGE DATA. USER AND AFFILIATES MAY UTILIZE DERIVATIVE DATA AS NEEDED FOR TRADING PURPOSES.
FINALLY, THE USER, AS A CONDITION TO VIEWING THE DATA AND INFORMATION, EXPRESSLY WAIVES ANY CLAIM IT MAY HAVE AGAINST DAS. PLEASE NOTE THAT ACCOUNTS WITH PREFIX ‘TR’ ARE DESIGNATED AS A TRAINING ACCOUNT. ALL TR ACCOUNT’S TRADES ARE IN SIMULATION FOR TRAINING PURPOSES ONLY. CERTAIN EXCHANGE MARKET DATA FEEDS ARE 15 MINUTES DELAYED AND IS CREATED AS “AS IS” BASIS. THESE ARE THE INDICES FOR TSX, CBOE & RUSSELL AND TSX LEVEL 1. ALL OTHER FEEDS ARE DELIVERED IN REAL-TIME.
If so, sign-up for the 14-Day Trial here
Subscribe now to a DAS Package
Please select one of the following:
For Interactive Brokers
Sign up for 14 Days Trial Demo
(First time user only).
The Direct Access Software web site permits users to obtain access to information about DAS and its products. In providing this access, DAS recognizes the principles of privacy of personal information.
We refer to all of this information as “Personal Information.”
We use personal information to obtain information regarding web site usage so that we can tailor our website content to meet your needs. We also may use personal information in our marketing and sales efforts.
We do not share personal information with other non-affiliate companies.
We value the information that you share with us, and consequently, your personal information is password-protected and its availability is limited to persons who have a need to know.