This is a common occurrence with the TD routing engine on partially filled orders or orders taking a longer time to return an acknowledgement back. Unfortunately, this is not an issue with the DAS platform and there is no avoiding it for any environment using the TD routing engine to receive account holder’s orders. The issue is related to an internal issue to TD, regardless of which interface sends the orders. We did manage to provide a work-around when such an incident happens on the DAS Trader AMTD instance by adding a special feature that forces the TD API to return a response on the fill, allowing our users to remove the order from DAS. Our system will also synchronize your position between DAS and TD.
You simply need to right-mouse click on the “stuck” order in the Order window on DAS and select “Refresh Event From TD.”
See screenshot below:
Thank you for your interest in the DAS/TD Ameritrade integration! The beta testing of this integration began in July of 2020. Once beta testing is complete, the on-boarding and ‘go-live’ process will begin end of September 2020.
If you are interested in learning more about the DAS/TD Ameritrade integration once it is ready for the public, please fill out the form below. We will send an email when the integration is live.
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