Trading Questions
Welcome to the DAS Trader Knowledge Base! Please use the search function or categories below to find how-to and support articles about the DAS Trader Pro platform, DAS Mobile Web, DAS Active Web and the DAS Mobile apps for iPhone and Android. If you are unable to find what you are looking for, please fill out the form here or for live chat that is available Monday-Friday from 8:30AM ET – 5:30PM ET, please click the green chat bubble in the lower left corner of the window. Please be advised that live chat support is limited to level 1 support. Please contact your broker or administrator for password resets, questions about fees, and broker related questions.
- Trading Settings Control
- Fundamental Data
- Imbalance Data
- Limit Order, Market Order, and Stop Orders
- Risk Control
- What is “3 Roundtrip Control”?
- Why was my order rejected?
- What are the differences between direct routing and smart routing?
- How do I reset the Buying Power and Equity for a paper training account?
- SSR rejection message
- “Security Not Shortable”
- Not Enough Buying Power
- How do I choose the correct account to trade?
- How do I trade Forex?
- How do I trade Futures?
- How do I trade Options?
- How do I trade stocks on the Toronto Exchange (TSX)?
- What is Equalized Equity Risk per Trade?
- How do I Check the Required BP (Buying Power) for an Order?
- My account is showing my position as short and long in the same symbol. How do I get this corrected on my DAS platform?
- Why is my position showing a different average cost on the DAS platform than the prior day’s average price?