How to resolve “Too Late to Cancel orders” or partially fill orders which results in an order being in a stuck status on DAS from TD

The Direct Access Software web site permits users to obtain access to information about DAS and its products. In providing this access, DAS recognizes the principles of privacy of personal information.

• Information about you is gathered in three ways when you use the DAS web site:
  • When you visit the DAS web site, our web server identifies the IP address of your computer.
  • By using programming scripts, we collect information about the type of browser, operating system and system configuration that you use.
  • In order to obtain access to portions of our web site (to download software, documents, files, view a demonstration, or to sign up for our mailing list) we may ask you to complete a registration form that identifies personal information about you or solicits your comments.

We refer to all of this information as “Personal Information.”

Use of personal information:

We use personal information to obtain information regarding web site usage so that we can tailor our website content to meet your needs. We also may use personal information in our marketing and sales efforts.

We do not share personal information with other non-affiliate companies.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All OPT-IN requests will be sent via email only and will include text messaging originator opt-in data and consent; this information will not be shared with third parties.

Deletion and Correction of Personal Information.

• By contacting Legal you can:
  • Find out the details of any personal information we hold about you.
  • Correct or update that personal information.
  • Request that we delete that personal information.

Safeguards

We value the information that you share with us, and consequently, your personal information is password-protected and its availability is limited to persons who have a need to know.

DATA AND INFORMATION PROVIDED BY DASTRADER OR ANY OF ITS SOURCE PROVIDERS, AFFILIATES, THEIR MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND CONTRACTORS (“DAS”) IS FOR INFORMATIONAL PURPOSES ONLY AND IS PROVIDED BY DAS ON AN “AS IS” BASIS. DAS EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND A WARRANTY FOR NON-INFRINGEMENT, WITH RESPECT TO THE DATA AND INFORMATION. IN NO EVENT SHALL DAS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, TRADING LOSSES, INTERNET SECURITY BREACHES AND DAMAGES THAT MAY RESULT FROM THE USE OF THE DATA AND INFORMATION, ANY DELAY OR INTERRUPTION OF SERVICE, OR OMISSIONS OR INACCURACIES IN THE INFORMATION) WITH RESPECT TO THE DATA AND INFORMATION.

USER SHALL NOT, (I) INTERFERE WITH THE DAS SYSTEM BY USING VIRUSES OR ANY OTHER PROGRAMS OR TECHNOLOGY DESIGNED TO DISRUPT OR DAMAGE ANY SOFTWARE OR HARDWARE RELATED TO THE DAS PLATFORM, (II) MODIFY, CREATE DERIVATIVE WORKS FROM, REVERSE ENGINEER, DECOMPILE OR DISASSEMBLE ANY TECHNOLOGY USED TO PROVIDE THE DAS SYSTEM, OR MAKE OR DISTRIBUTE ANY OTHER FORM OF, OR ANY DERIVATIVE WORK FROM THE SYSTEM FOR COMMERCIAL OR EXTERNAL DISPLAY, (III) USE ANY DEVICE OR PROCESS TO GAIN ACCESS TO DAS’S PROPRIETARY INFORMATION INCLUDING DATA DISPLAYED FROM SOURCE PROVIDER RELATED TO THE DAS SYSTEM AND ITS SOFTWARE, (IV) ENGAGE IN ANY ACTIVITY THAT MATERIALLY INTERFERES WITH THE OPERATION OF THE TECHNOLOGY SERVICE. USERS SHOULD NOT USE ANY TECHNOLOGY (NOT LIMITED TO VPN, PROXY, ETC.) KNOWN TO MASK OR HIDE COMPUTER INFORMATION AND IP ADDRESSES WHILE ACCESSING THE DAS SYSTEM. USERS AND AFFILIATES ARE AUTHORIZED TO USE EXCHANGE AND THE SOURCE PROVIDER DATA FOR INTERNAL USAGE ONLY. USER AND AFFILIATES MAY CREATE DERIVATIVE WORKS FROM THE EXCHANGE AND THE SOURCE PROVIDER DATA. USERS AND AFFILIATES MAY UTILIZE DERIVATIVE DATA AS NEEDED FOR THEIR TRADING PURPOSES AND SHOULD NOT TO BE USED FOR COMMERCIAL REDISTRIBUTION OR PUBLIC DISPLAY.

FINALLY, THE USER, AS A CONDITION TO VIEWING THE DATA AND INFORMATION, EXPRESSLY WAIVES ANY CLAIM IT MAY HAVE AGAINST DAS, AND UNDERSTAND THEY ARE RESPONSIBLE FOR ANY SUBSCRIBER MARKET DATA COST AND ACCESS USAGE. PLEASE NOTE THAT ACCOUNTS WITH PREFIX ‘TR’ ARE DESIGNATED AS A TRAINING ACCOUNT. ALL TR ACCOUNT’S TRADES ARE IN SIMULATION FOR TRAINING PURPOSES ONLY. CERTAIN EXCHANGE OR SOURCE PROVIDER MARKET DATA FEEDS ARE 15 MINUTES DELAYED AND IS CREATED AS “AS IS” BASIS. THESE ARE THE INDICES FOR TSX, CBOE & RUSSELL AND TSX LEVEL 1. ALL OTHER FEEDS ARE DELIVERED IN REAL-TIME. ANY UNAUTHORIZED USAGE OF MARKET DATA AND ACCESS WILL BE DEEMED AS THEFT OF SERVICE AND DAS RESERVES THE RIGHT TO COLLECT FEES WITH APPLICABLE FINES AND PENALTY.