Knowledge Base
Welcome to the DAS Trader Knowledge Base! Please use the search function or categories below to find how-to and support articles about the DAS Trader Pro platform, DAS Mobile Web, DAS Active Web and the DAS Mobile apps for iPhone and Android.
If you are unable to find what you are looking for, please fill out the form here or for live chat that is available Monday-Friday from 8:30AM ET – 5:30PM ET, please click the green chat bubble in the lower left corner of the window. Please be advised that live chat support is limited to level 1 support.
Please contact your broker or administrator for password resets, questions about fees, and broker related questions.
Chart Features
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- ChartEX Introduction: Second-Based Charts
- How do I View the Pivot Point Indicator on the Chart?
- How do I Add an Alert Directly Through the Chart window?
- Why does the chart study line have a dashed/dotted line on it?
- How do I save trendlines and have them appear on other charts (create Global Trendlines)?
- How do I place or modify an open order through the Chart Window?
DAS-IB Questions
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- Supported Functions by DAS Broker Network, IBKR and Charles Schwab
- How do I link my IB account to DAS?
- In Step 2, How do I upload the IB authorization form?
- In Step 2, Error: The request was aborted: Could not create SSL/TLS secure channel.
- Do you have to login to both Interactive Brokers and DAS?
- Why is the Buying Power and Equity not matching the amount shown on IB, and how do I update it?
DAS-Schwab Questions
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- ‘No Trades Currently Allowed’ Rejection Message
- Removing Schwab’s Third-Party Access
- Schwab Account Authorization Process
- TD Ameritrade to Schwab Transition
- Will DAS Trader AMTD work for TD Hong Kong or Canada?
- How to resolve “Too Late to Cancel orders” or partially fill orders which results in an order being in a stuck status on DAS from TD