DAS Trader FAQ

Sometimes you or your traders may not be able to login because of their connection settings.

Here are common error messages that indicate that there is a connection error:

“No more Order server to connect” - Server Crash

“Cannot connect to OrderServer” - Internet Issue

We have 2 ISPs that client can connect to us. XXXX is indicative of the firm ID for each other server. Each broker has his own unique FIRM ID. The example here is our DEMO or simulated order server with FIRM ID being DEMO. See below:
The Hibernia network --> XXXX.dastrader.org
The Stealth network --> XXXX.dastrader.net

It is important that the client maintain both networks in his setting at all times for redundancy.

If the client should make the switch to change the order of the network and still have network issues and we have NOT reported an outage then it means the issue is on the internet or the client’s end and beyond the DAS network.

• #1. Click Setup then Network.
• #2. Select another ISP that can connect to us
• #3. Click to Move Up
• #4. Click Commit

“Lost connection to Quote Server”

There are usually 4-5 available Quote Servers per Order Server. In case of a connection issue on either client end or DAS end, the frontend will automatically try to switch to another Quote Server. To ensure automatic Quote Server switch, the client should check "Auto Balance Quote Server" instead of specifying a particular Quote Server IP in Network Environment Config showing above. Otherwise, the client has to do so manually: go to File and select Switch Quote Server, then click on one of the available servers. The client may also switch the Quote Server manually if he feels he is receiving slow quotes during certain spiked market, although the Order Server can do auto balance.

If you see in the Route Status window that a route is available, but it is not in your route drop down menu, you must add it manually.

First, right click on the route drop down menu to open the Route Box Setting window.

First, select the exchange you trade on in the Exchange dropdown menu. The exchange code and their corresponding exchanges are list in the info box on the right. Then type in each route you want to use in the white box, below LIMIT, MARKET, STOP. For each route, make sure you add L or M at the end of the route, for Limit and Market. So for example, if you wanted to add EDGX as a route, you would type in EDGXM and EDGXL in this list. Once you add the route to each exchange you trade on, click Apply and then close the window.

To make these changes permanent, you must update your trade settings. Click Settings (or Setup) and then Trading Settings. Then make sure the check box for “Don’t automatically load route list” is unchecked. This setting makes it so DAS Trader Pro loads with your route list instead of the route list stored on your firm’s order server.

Due to our market data distribution agreements with the exchanges, we are not allowed to extend demo periods. If you wish to DEMO our product, you may subscribe for one of our data packages which includes a training account with 100,000 buying power.

DAS Trader Pro Subscription

There are several reasons your orders may have been rejected. DAS Trader Pro displays the rejection message* to you in the montage window, in the status bar below the Level 2 information.

In many cases, the trading venue (route) will reject your order, in which case you will need to check with your broker or admin who can contact the route for more information. If you are a broker or admin trying to find out more information, please contact the trading venue, with information regarding the symbol, entry time, and quantity available so the route can look up the rejection method.

If you receive a rejection because of BP, you should check:

• The margin requirements for that symbol (you can check by clicking Trade then Shortlist. Enter the symbol you are trying to trade in the first column and press enter. It will then tell you the margin rate for long positions and short positions).
• If you have open orders, they will use your BP. Double check your BP in the account window.

If you receive a rejection message regarding risk controls, please contact your broker or administrator to review the risk controls placed on your account.

*Some messages are too large to be fully displayed. Please contact DAS Support to obtain the full message.

To download our state of the art trading system, it is important that you maximize the benefits of DASTRADER by having at a minimum the following PC hardware requirement:

• Minimum Core2 Duo 2+GHZ processor
• Minimum 4GB of RAM
• Cable or DSL (at least 10/10 DL/UL speed recommended)
• Windows 7, Server 2008 or higher
• Secure updated web browser
• DASTrader Pro program enabled in Windows Firewall

Please note: WE DO NOT PROVIDE TECHNICAL SUPPORT FOR DASTRADER PRO ON MAC OS. Use of DAS Trader Pro on a Mac OS is at the user's risk. The software is built for a Windows OS only. If you still need to use DAS Trader Pro on an Apple computer, below are the different options to run PRO in a MAC environment:

1. Installing Windows on your MAC using Parallels Desktop. Most stable environment, supports dual monitors and cost $80. See detail on Parallel support http://kb.parallels.com/en/4729


2. Run Windows at native speed using Bootcamp environment. Apple and most MAC users seem to endorse this framework as stable for most application and is free. See supported links below:
   A) Apple Support - http://support.apple.com/kb/ht1461
   
   
3. Running PRO on a cloud based virtualized desktop or a native virtualized Window’s environment.
   A) The most robust of the two virtualization environment is VMWare Fusion since it is a native virtualized environment on the MAC. For that reason it is quite stable, fast and scalable. The cost is $70 for the VMWare Fusion software. http://www.vmware.com/products/fusion/
   Here is a tutorial for setting up VMWare Fusion and DAS: https://www.youtube.com/watch?v=ZZkJbtlKVvs
   
   B) For the cloud based solution, the user must use Remote Connect app or similar remote access technology from the MAC or any non-windows OS to access PRO. Limited to one monitor but is quite stable and is suitable for someone who is not looking for Free solution want to use a non-Window OS and want access to his configured DAS PRO desktop remotely using any OS system that has Remote Connect available. Amazon offers a Free cloud based Virtual Server environment in which you can install Windows OS and run PRO. https://aws.amazon.com/, for more details please click here(PDF).
   
   
4. WineBottler - Support page http://winebottler.kronenberg.org/ and Youtube video https://www.youtube.com/watch?v=Ip77o8T3QtY
   
   

DASTrader PRO is intended and fully tested to be used in a Windows environment. Support is provided on our platform usage. We do not provide support on Windows or MAC general usage.

If your company decides to license the DAS|Pro suite, then it will have a choice to use our servers, market data and execution connections. However, it is also possible to enter a service bureau arrangement elsewhere. In which case, DAS will provide you with market data and execution services and will house your servers in our datacom processing facility also.

If you are migrating from another Level II trading platform and already have the required data connections, a full system installation may take up to two weeks. If you startup your own service bureau company, it could take up to two months to have all the required data connections installed in your office. If you wish to enter a service bureau arrangement, we can usually have your system running in a week's time.

Your company’s network is probably blocking certain ports out to the internet. You will need to contact the company’s network administrator and request to have port we use open in order to connect to us.

It's a rule of FINRA and SEC rule, if the equity on your account is less than $25000, you are not allowed to daytrade, meaning you can't have more than 3 round trips or engage in pattern day trading in 5 days. It only applies to accounts held at US Broker dealers. It does not apply to non-US registered firms. One roundtrip means to buy and sell the same stock. A pattern daytrading is the buy and sell of the same stock on the same day.

In DAS Trader Pro, go to Tools->Auto Upgrade. Once open select Update, if you have the latest version the updater will let you know otherwise it will upgrade the program.

Release Notes

Please email us your Login ID and the firm you are trading at so that we can provide you the link to sign the electronic agreement.

Please make sure you spelled your logon correctly, a common mistake quite many clients tend to make is using o (oh) for 0 (zero). If this problem persists, please contact your broker-dealer.

Normally it cannot be changed, unless it's absolutely necessary.

You should contact your broker or their firm’s Admin to reset your password in which they can verify your identity as every firm have policy in place for that. We will only reset passwords for directly paying subscribers of our system who have a subscription to us via Paypal and Skrills for the Simulator, DAS Trader IB for Interactive Brokers gateway and LEK Securities account holders.

If you signup during business hours you may visit our live-chat with your Paypal subscription information and we can check on the status on your login credential. Otherwise you can email us and await for a response. Response time during business hours is approximately 30 minutes to 1 hour on the subscription creation.

Check with your firm whether you are provision to use the Android and iPhone app. Then you need to enter the "FIRM ID" in Setup. Your firm can provide you with their firm ID.

In very rare situation in which your issues can not be diagnose via description, error messages and screenshots and we need to see the issues on your system in real-time, we may suggest remote connection to your computer. We use one of the two technology: Screenconnect and TeamViewer. For TeamViewer we will simple ask for the 9 digit ID and 4 digit password from your session to connect. If you don’t have TeamViewer, we will invite you to connect to our Live-chat session via ScreenConnect.

ScreenConnect remote tool is often blocked by Java program, to allow us to remote in, please first click Start button>Control Panel>Programs Features>Java (list)>Uninstall. You may need to restart browser after the uninstall.

1. Once Java is removed, we will provide you the following link to http://remoteconnect.dastrader.com:8040 in which you simply have to click on to start.
2. Join session. Note: You will be prompted to download the Guest executable. You will need to run it. Once it is completed we will be able to access your computer remotely to share desktop. Once we are complete with our support to you and the session is closed, we will no longer have access to your desktop. ***During the support, please close all windows and files containing confidential information.***

Release Notes

Documentation

• Level 1 support – Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed. A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.

• Level 2 support – In my world , this is generally reserved for desktop, laptop, and other user device support but it may also share work with Level 3. Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). They handle escalated issues that Level 1 support is not equipped to handle. Level 2 will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates. Depending on the Help Desk organization, a level 2 tech may either 1) be limited to only solving known issues and escalate new issues to level 3; or 2) be authorized to research and implement fixes for new issues and only escalate to Level 3, if it is out of their skill set or ability to solve.

• Level 3 support – Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.

Our 14 day trial has the following limits in regards to the streamed marketing data packages.

• Only NASDAQ are streamed in real time. (Any symbols with an upper case Q)
• All other symbols in market data exchanges (N, A, U, u) are not streamed in real time

For your reference: N- NYSE, A- AMEX, U- OTCBB, u- OTCPINKS

Our paid DEMO packages have unlimited streaming market data. Price range from $100-$175 monthly.

If you wish to subscribe to the 30 day trial then please click the following link:
http://www.dastrader.com/form-sub-das.html

• Limited frontend – You do not have permission to use the frontend Pro platform. Please contact your broker to find out or update your permissions.

• Wrong trader – The username you have entered does not exist. Please make sure you are entering the correct name with no typos. If it is definitely correct, make sure you are connecting to the right server (ie. not using the Trial platform to connect to a broker's server).

If you trade away from DAS intraday, or if IBKR liquidates a position in your account, DAS will only know of the trades the next day. If this happens, you can email DAS support and ask us to remove the erroneous position from DAS, or wait until the system automatically updates the next day. Do not attempt to keep trading the position in DAS, as what you see in DAS is no longer synced to your real positions in IB until it either automatically syncs the next day, or is manually re-synced by DAS after you contact us.