Sometimes you or your traders may not be able to login because of their connection settings.
Here are common error messages that indicate that there is a connection error:
“No more Order server to connect”
“Lost Connection to OrderServer”
The first step in fixing these issues is making sure the connection information is correct.
1. Click Setup then Network.
2. Look for the Firm ID field in the top right of the Network Settings window, and enter your Firm ID (if you do not know your Firm ID, contact your broker).
3. Click Get Ip
4. Click Modify
5. Click Commit
6. Try to login again.